1. Agreement
By subscribing to or using the SORAEN API, chat or website ("the Service"), you agree to these terms. If you use the Service for an organisation, you confirm you may accept them on its behalf. You must be at least 18, or the age of majority where you live.
2. Your account and API key
Your API key is your login. Keep it secret, store it only on servers you control, and create a new one on the dashboard if it may have leaked. You're responsible for all use of your key.
3. Subscription and payment
The Pro plan costs $15 per month, billed in advance by Stripe until you cancel. You can cancel at any time from the dashboard; access continues until the end of the period you've paid for. Payments aren't refunded for partial months unless the law requires it. We'll give at least 30 days' notice of any price change, and it applies from your next billing period.
SORAEN Chat has a free plan with a daily usage limit, which may change. Free access can be limited at busy times, and we may suspend accounts that abuse it.
SORAEN Personal and SORAEN Custom are not yet on sale. Reserving a place for SORAEN Personal is free, doesn't commit you or us to a subscription, and can be withdrawn at any time. The Founding Member price of $19 per month applies to the first 100 people on the reservation list who subscribe, for as long as their subscription stays active. SORAEN Custom is agreed in writing, including price and data handling, before any payment.
4. Usage limits
Each plan includes the usage and limits shown on the pricing page and in the API docs. When monthly usage runs out, requests pause until it resets. We may slow or pause traffic that threatens the Service's stability.
5. Acceptable use
You may not use the Service, or help others use it, to:
- break the law, or infringe anyone's rights, including privacy and intellectual property;
- create content that sexualises minors, or that harasses, threatens or incites violence or hatred against people;
- plan or carry out violence, terrorism, weapons development (including chemical, biological, radiological or nuclear), or serious harm to people or property;
- create malware, break into systems, or carry out fraud, phishing, scams or spam;
- impersonate people or organisations, or pass off AI output as human-written where that would deceive;
- make automated decisions with legal or similarly significant effects on people (such as credit, hiring or medical decisions) without human review;
- get around safety measures, rate limits or quotas, or share and resell access to your key;
- disrupt, overload or probe the Service, other than through our reporting address.
We may suspend or end access for breaking these rules, after notice where that's reasonable.
6. Your content
You keep all rights to what you send (prompts, documents, images, recordings) and to the outputs you receive. You give us permission to process your content only to provide the Service to you. We don't use your content to train our models, and we don't sell it. Documents stay in your account until you delete them. Details are in the privacy policy.
7. AI output
SORAEN's models can make mistakes, and answers may be incomplete, outdated or wrong, even with citations. Check important answers before relying on them, and don't use the Service as the only basis for medical, legal, financial or safety-critical decisions. Outputs may be similar to outputs given to other users.
8. Availability and changes
We work to keep the Service available but don't guarantee it will be uninterrupted or error-free. We may improve or change models and features; we'll announce changes that significantly reduce what your plan includes.
9. Liability
The Service is provided "as is". To the extent the law allows, SORAEN is not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid us in the 12 months before it. Nothing in these terms limits liability that can't be limited by law.
10. Ending
You can stop using the Service and cancel at any time. We may end these terms if you seriously or repeatedly break them. After your account ends, we delete your documents within 30 days.
11. Changes to these terms
We'll update the date at the top when these terms change, and email subscribers about significant changes at least 30 days before they apply.
12. Contact
Questions about these terms: founder.soraen.ai@gmail.com.